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Privacy Policy

At https://red-watches.com (hereinafter referred to as the “Website”), we respect and protect the privacy of our users’ personal data. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation or “GDPR”) and other applicable laws.

If you have any questions about this policy or the processing of your data, you can contact us at hello@red-watches.com.

Data Controller

What Data Do We Collect and Why?

We collect different types of personal data depending on how you interact with us:

1. Data You Provide Directly
  • Contact form: Name, email address, and message to respond to your inquiries.
  • Order form: Name, surname, address, email, phone number, and payment details to process and deliver your orders.
2. Data We Collect Automatically

When you browse our Website, we collect data such as your IP address, browser type, operating system, and browsing habits. This data is used for analytics and to improve your user experience.

3. Cookies and Similar Technologies

We use cookies to personalize your experience and analyze Website usage. Please see our Cookie Policy for more details.

How Do We Use Your Data?

We use your personal data for the following purposes:

  • To manage and process your orders.
  • To respond to your inquiries submitted through contact forms.
  • To send commercial communications, if you have given your consent.
  • To analyze and improve the functionality and security of the Website.

Legal Basis for Data Processing

The processing of your data is based on the following legal grounds:

  • Performance of a contract: To manage your orders or respond to your inquiries.
  • Compliance with legal obligations: For example, to issue invoices.
  • Consent: For sending commercial communications or using non-essential cookies.
  • Legitimate interest: To improve our services and ensure the security of the Website.

Who Do We Share Your Data With?

We do not share your personal data with third parties, except in the following cases:

  • Service providers: Companies that assist us with web hosting, payment processing, or shipping, always under a contract that ensures the confidentiality of your data.
  • Legal compliance: When required by competent authorities.

How Long Do We Retain Your Data?

We retain your personal data only as long as necessary to fulfill the purposes described:

  • Order data: Up to 5 years after the contract ends, in compliance with tax regulations.
  • Contact data: Up to 1 year from your last interaction.
  • Analytical data: As specified in our Cookie Policy.

Your Rights

You have the right to:

  1. Access your personal data.
  2. Rectify inaccurate or incomplete data.
  3. Request the deletion of your data.
  4. Restrict the processing of your data.
  5. Port your data to another data controller.
  6. Object to the processing of your data for specific purposes, such as receiving commercial communications.
  7. File a complaint with the relevant data protection authority, such as the Spanish Data Protection Agency (AEPD), if you believe your data has not been handled correctly.

You can exercise your rights by emailing us at hello@red-watches.com, including your request and proof of identity.

Data Security

At Red Watches, we implement technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy to reflect legislative changes or updates to our practices. Any significant changes will be communicated on this page.

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